8 Ways to Fix CW App Not Working [2024 Guide]

The CW app is a subsidiary of the CW Television Network that allows users to watch new episodes from The CW network for free. You can stream all episodes of the most popular titles such as Flash, Superman & Lois, and All American: Homecoming episodes. Moreover, you can see all the American Drama episodes on your Roku, Firestick, SmartTV, Android, and iOS phone for free.

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Fix CW App Not Working

The CW app is free to use and it supports many devices. But recently, many users are reporting the malfunction of this app, and the CW app is not working for them. When they open the app, it stops working, crashes, freezes, and users can’t see any content on the app.

When any user tries to play videos on the CW app, an error appears on the screen saying ‘Something went wrong. Please try again.’ For some users, it says ‘Playback error occurred. Go back.’

If you are also a victim of the CW app not working issue, then here are some workarounds that can fix this error on your device.

1. Force Stop the CW app.

If the CW app is frequently crashing or freezing, then you should Force Stop it immediately. Open the Settings of your device, and select App Manager. Look for the CW app and click on the Force Stop button.

iPhone users can Force stop the CW app by going to the Home Screen. Then swipe up from the bottom of the screen and pause in the middle of the screen. Swipe up on the T-mobile app icon to close the app.

2. Clear the Data and Cache of the CW app.

An outdated data and expired cache can also encounter such types of errors. It is recommended that you should clear the data and cache to experience the latest contents on the CW app.

On Android:

  1. Open your phone’s Settings.
  2. Select Apps.
  3. Select the CW app from the list.
  4. Select Internal Storage.
  5. Tap on the Clear Data and Clear Cache options.

On iOS:

  1. First, Open the Settings app.
  2. Select General.
  3. Select iPhone Storage.
  4. Select the CW app from the list.
  5. Tap on the Offload app to clear the data and cache.

On Roku:

  • Go to the Home Screen and Press the below buttons on your remote.
  • Press Home 5 times.
  • Press Up.
  • Press Rewind 2 times.
  • Press Fast Forward 2 times.

On Firestick:

  • Go to “Settings” of your Firestick.
  • Choose “Applications“.
  • Select “Manage Installed Applications“.
  • Choose the “CW” app.
  • Select the “Clear data” and “Clear cache” options.

Once done, Restart your device and open the CW app. If the app is still not working, then follow the next method.

3. Turn off your Ad Blocker to fix the Video Playback error on the CW app.

If you are using an Ad Blocker app or extension on your device, then Disable it. Ad Blocker can block some important scripts of the CW app and it will stop working. You will also have to disable the ad blocker on your router if you are using any.

4. Fix CW App Keeps Buffering error.

The CW app may keep buffering because of the slow internet connection on your device. Ensure that your device is still connected to any WiFi network and the WiFi signals are fully up. You may perform a power cycle on your router to fix internet connection problems.

If it doesn’t help then maybe CW app servers are down or they are facing any downtime issues. You can wait for some time until the issue gets fixed from their end.

5. Uninstall the Updates.

Sometimes the CW app might create issues after being updated to the latest version. Uninstalling the updates will revert the app to the factory version, and you can watch your shows without any errors.

6. Update the CW app.

If the CW App is still not working for you and keeps stopping, then check if there is any latest update from the developers. Go to the App Store and search for the CW app. Click on the CW app icon and there you can see an option to update it.

7. Remove, Restart, and Re-install the CW app.

First of all, Delete the CW app (Highlight the app, press the Options button on your remote, then select Remove.)

Now Restart your Roku or Firestick device. It is important to restart your device otherwise leftover cache of this app may create a bug again.

Once you restart your device, Go to the App Store and install the CW app.

8. Wait for a permanent fix.

Last but not the least, if none of the above steps helped you to fix the CW app not working issue, then you’ll have to wait. You are not the sole victim of this issue, the app is creating bugs itself and developers are working to fix them.

Once fixed, you will be able to update the app to its latest version and undoubtedly, you can watch your favorite shows on the CW app without any errors.

Frequently Asked Questions

What should I do if the CW app is not working on my device?

If the CW app is not working on your device, you can try the following steps:

  • Restart your device and then open the app again.
  • Check your internet connection and make sure it is stable and strong.
  • Close the app and reopen it again.
  • Clear the app’s cache and data.
  • Make sure you have the latest version of the app installed.
  • Check if the app is compatible with your device’s operating system.
  • Try uninstalling and reinstalling the app.

Why am I unable to load the CW app on my device?

If you are unable to load the CW app on your device, it may be due to a number of reasons such as:

  • Poor internet connection.
  • Outdated app version.
  • Incompatible operating system.
  • A problem with your device.
  • A temporary issue with the CW app servers.

Can I still watch CW shows if the app is not working?

Yes, you can still watch CW shows if the app is not working. You can try visiting the CW website and streaming shows there, or you can try watching on a different streaming platform such as Hulu or Amazon Prime Video if they have a CW channel.

Is there a customer support number that I can call for help if the CW app is not working?

Yes, you can contact the customer support number for help if the CW app is not working. The phone number can be found on the CW website under the “Contact Us” section. They will assist you with resolving the issue.

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So this is all regarding how to fix The CW app having a black screen, The CW app crashing, The CW app not loading, The CW login issue, and The CW app not opening or launching. You can follow the mentioned workarounds to fix the CW app video playback issues.

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