Is your Instagram Account temporarily locked and asking for a video selfie to verify your identity? But when you upload your video it says “Video upload failed” and you see the Instagram Video Selfie Verification Error.
Video selfie verification is required when your Instagram account has been hacked and this is the only option to get your account back. But if any user uploads their selfie videos many times to verify their identity, it gets failed again and again.
So what to do now? Here I have mentioned some best working methods to fix the Instagram Video Selfie Verification Error in 2023.
Related: How to Fix Instagram Sorry there was a Problem with your Request?
Before moving to solutions, let’s know why Instagram is asking for a video selfie.
What is Instagram Video Selfie Verification?
We spend most of our time on Social media websites such as Instagram and watch many posts, videos, and reels and often we share them on our accounts.
But do you know that sharing false information, hateful content, or violating Instagram policies may block your Instagram account?
Instagram always has an eye on suspicious accounts that do some suspicious activities so it could hunt them easily. Moreover, If Instagram feels that your account is getting accessed or hacked from unknown sources, it asks you for completing the verification first.
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However, you can complete the verification by entering the password of your Insta account or it may ask for OTP on your mobile number.
But in a few cases, Instagram asks for a video selfie to verify your identity. The process is easy as you have to upload a video selfie.
But some users are facing issues while uploading their selfies. When they upload their video selfie, an error appears on their screen “Video upload failed, Please try again later.” While Android users are seeing “An error occurred while loading. Please try again later.”
If you are also one of those who are facing an Instagram Video Selfie Verification Error on your mobile phone, then this guide is meant for you.
Cause of Video Selfie Error on Instagram:
There are a few common reasons why you might encounter an error when trying to perform a video selfie verification on Instagram:
- Insufficient lighting: Make sure that you are in a well-lit area and that your face is clearly visible in the video.
- Poor image quality: Ensure that the video is in focus and that the resolution is high enough.
- Incorrect format: The video must be in either .mp4 or .mov format, and cannot exceed 10 minutes in length.
- Incorrect Video Orientation: Your video should be in the correct orientation(portrait or Landscape) as per Instagram’s requirement
- Multiple people in the video: The video should only contain you and no other person, as it’s for a one-time verification
- Error in processing: Sometimes there may be technical errors that prevent Instagram from processing the video properly. In this case, you may need to try again later.
How to Fix Instagram Video Selfie Verification Error in 2023
- Fix 1: Use a Laptop or PC to complete the video verification.
- Fix 2: Use another phone to upload the video.
- Fix 3: Clear the cache and data of the Instagram app.
- Fix 4: Download an older version of the Instagram app.
- Fix 5: Change your Internet Connection.
- Fix 6: Contact Instagram support.
Follow the below methods to fix and bypass the video selfie error on your Instagram account. These methods will work for both Android and iOS users.
Fix 1: Use a Laptop or PC to complete the video verification.
Well, If you are unable to complete the video verification from your android or iOS mobile phone, then you can do it on your PC or Laptop.
I have remembered once my Instagram account was temporarily blocked and I was unable to do anything from my mobile phone. I opened Instagram.com on my Laptop and complete all the verification there, and my account get activated instantly.
So I would recommend you complete the Instagram Video Selfie Verification from a Laptop or PC.
Follow the below steps to verify your identity on Instagram.com web:
Note: You should have a working camera device (input or output) installed on your PC or Laptop.
- Visit Instagram.com on any web browser on your PC or Laptop.
- Click on the login button and enter your username and password.
- Now a pop-up will appear on your screen, tap on the verify button.
- Record your video with the help of on-screen instructions.
- Upload the video and click on the Submit button.
- Once you upload your video, your account will be activated within 24 hours.
Tip: It is recommended that you should try using any recognized device on which you have logged into your Instagram account before. If you will try to use your laptop or another device that you’ve never logged onto, it won’t recognize the device and won’t let you get to that step.
If you can’t access any laptop or PC then follow the next method to fix this issue on your mobile phone.
Fix 2: Use another phone to upload the video.
If you are unable to upload the video from your smartphone then maybe there is something wrong with your device.
You should try to complete the video verification from another mobile phone. Open the Instagram app and log out of all the existing accounts.
Now log in to your account and if it asks for a video selfie, click on the Next button.
Follow all the on-screen instructions to complete the video verification.
Once the video gets uploaded successfully, your account will be activated instantly.
Fix 3: Clear the cache and data of the Instagram app.
If none of the above methods helped you to fix the Instagram video selfie verification error, then you should clear the outdated cache of the Instagram app.
Follow the below steps to clear the data and cache of the Instagram App.
On Android:
- Open the Settings of your phone and go to “Apps“.
- Now tap on “Installed apps” where all your apps are installed on your phone.
- Then look for the Instagram app and click on that.
- Now Tap on Internal Storage and then clear data and cache.’
On iOS:
- First, Open the Settings.
- Select General.
- Select iPhone Storage.
- Select the Instagram app from the list.
- Tap on the Offload app to clear the data and cache.
Once you delete the cache and data of the Instagram App, make a fresh restart to your device. Also check if the app is updated to the latest version, if not please update the Instagram app from any traditional app store.
Now login to the Instagram app again and complete the verification without getting any error.
Fix 4: Download an older version of the Instagram app.
Instagram always releases new features in its updates and you can face the Instagram video verification error by some glitches and technical issues.
To fix this error, you can uninstall the updates from the app. Go to Settings, and then click on Application Manager. Now select the Instagram app and click on the Uninstall Updates option.
If you don’t see the Uninstall Updates option, then delete the Instagram app. Download the older versions of the Instagram app from third-party app stores such as Apkpure.com.
Install the outdated app on your smartphone and Login into your account by entering your Username and password.
Fix 5: Change your Internet Connection.
Instagram is very strict regarding its policies and guidelines. There are chances that they have blocked your IP Address and thus you can encounter the video verification error.
We recommend you change your Internet connection and switch to any WiFi connection. In case, if you are connected to any WiFi router, then switch to your mobile data or another Internet connection.
Fix 6: Contact Instagram support.
Last but not the least, if nothing is working for you to fix the Instagram video selfie verification error, then you should contact Instagram support from here.
They will probably help you and fix your issue as soon as possible. You will be asked to provide your username, e-mail id, mobile number, and other details.
Many users fixed this issue by contacting Instagram support, you should also try it at once. Your account will be activated within 24 hours.
Frequently Asked Questions (FAQs)
What should I do if my video selfie verification is not working?
If your video selfie verification is not working, you can try to resolve the issue by following the tips I mentioned above, such as making sure that you have good lighting, a high-quality video, and that the video is in the correct format. If the problem persists, you can contact Instagram support for assistance.
Why am I being asked to verify my account with a video selfie?
Instagram may ask you to verify your account with a video selfie as a security measure to ensure that the account belongs to a real person and to prevent impersonation or fraudulent activity.
What happens if I can’t complete the video selfie verification?
If you’re unable to complete the video selfie verification, you may not be able to access certain features on your account, such as posting content or sending messages. You can try again later or contact Instagram support for assistance.
How many times can I try to complete the video selfie verification?
You can try to complete the video selfie verification multiple times until you are able to pass it.
Will my Instagram selfie video be public?
No, your video will be used only for the verification process and will not be made public.
How do I know if my video selfie verification is successful?
Instagram will notify you if your video selfie verification is successful, and you will regain access to your account.
Bottom Line
Doing abnormal activities on your Instagram account leads to account deactivations and few people get a chance to verify their identity to get their account back.
If your Instagram account is also temporarily blocked and ask for a video selfie to complete the verification. You can follow all the above step-by-step guides to fix the Instagram video selfie verification error.
You can keep your Instagram account safe by not doing the below things:
- Don’t use any script or app to increase followers or like.
- Don’t follow-unfollow many users in a single day
- Never log in to unknown third-party apps or services via your Instagram account.
- Never comment with abusive words.
- Don’t spread nudity or child-p0rn.
I hope this page will help you to get your Instagram account back and if you have any queries regarding this, then feel free to ask us via below comment section.
My Instagram account has been hacked. I was able to get verification and had my account back but the hacker was too fast to change it back to the password they want and locked me out. So now, i keep getting an error that video selfie has failed. I’ve tried so many times to do it again. I used my ipad – failed. My husband’s phone – failed, my other phone – failed.. uninstalled and reinstalled the app – failed.. I’m getting really frustrated and I haven’t heard anything from ig and I’ve reported so many times already.. please help me is there any other way to fix this and get my account back? 🙁 thank you!
Did you ever get it back? Having same issue
Did you ever get yours back? Please help!
The same thing has happened to me, I’m so upset. Did you ever manage to get your account back?
Hi Lucy
did you get yours back?
I’m in the same situation