How to Troubleshoot Telus Internet WiFi Not Working?

No Telus Internet Connection? It’s incredibly frustrating when your Telus Internet WiFi stops working, and all of your devices lost the connection. Don’t worry, here we have mentioned some best tips to fix your Telus Lost internet connection issue.

However, you can contact your ISP in this case, and they will recommend you some methods on a phone call. Sometimes, the problem can be from your end and you can fix it on your own.

Related: How to Fix Intel Wireless-AC 9461 Not Working on Windows

Troubleshoot Telus Internet WiFi Not Working

If the Telus WiFi router is not working, and there is no Internet connection, then you can follow these tips to troubleshoot Telus Internet not working today.

Power Cycle your WiFi Router, Modem, and Devices

Ninety-nine percent of Telus Internet issues can be fixed by restarting your Router, Modem, and Device such as your PC, Laptop, TV, etc.

To restart your Modem and WiFi, Unplug the power cable from the back of the device. Wait for approx 60 seconds, and then plug the power cable again. Now your WiFi router will start booting and check if you can see the WiFi icon on your router or Modem.

Restart your Device also and connect to your Telus WiFi. If there is no Internet connection, then follow the next method.

Update your wireless settings

You can encounter the Telus WiFi not working on your iPhone, Android, or PC devices due to your wireless settings. You can turn off the Wifi for a few seconds and then turn it back on.

telus wifi keeps disconnecting

If that doesn’t help you to connect with the Telus WiFi connection, then forget the Network option and re-connect.

  1. Open WiFi settings on your android, iPhone, PC, etc.
  2. Select your Telus WiFi connection.
  3. Click on Forget Network option.
  4. Once done, Re-connect it.

Pause or turn off unused devices.

Having too many devices connected to your Telus WiFi can kick you off your WiFi. If you have connected your all devices to your WiFi, then chances are that it will not work properly due to heavy load.

You can pause or turn off the WiFi on unused devices. Moreover, try to forget WiFi on your all devices, and then turn it on to your computer only. If it works on your PC, then connect to the Telus WiFi on your mobile but don’t connect all of your devices at a single time.

Forget all nearby WiFi networks.

Sometimes if you have saved passwords of your all nearby WiFi networks, then your device can’t configure with the access points and you may connect to the wrong one.

telus wifi not working after power outage

Try to forget all nearby WiFi networks on your devices and connect to the Telus Wifi only. Once done, click on the Network speed testing under Advanced settings and check if you are getting the actual speed or not.

Remove disturbed & improve your WiFi signal strength.

If your wireless router is placed nearby a TV, Bluetooth speakers, or metals, then there are chances that your connection may be blocked due to interference in the connection.

telus wifi not working

Your Telus Wifi will work better if placed in the open and raised up off the floor. Also, you can move your wireless devices closer to your connection in order to boost & improve the WiFi signal strength.

Check the WAN port and cable.

Make sure that the WAN port of your Telus WiFi is not damaged or loose. Pull the cable from the WAN port and if you see any dust or tiny materials, lightly spray compressed air into the ports to remove the unwanted materials.

telus wifi not working after power outage

Also, check the cable is not damaged or loose. If you find that the cable is damaged or loose, then you might change it by contacting your ISP.

Switch to LAN connection.

You can switch to the LAN connection if the Telus WiFi is not working on your PC. Simply, plug one end of the LAN cable in the Telus WiFi Lan port and the other end into your PC or Laptop LAN port.

That’s it!! You will be connected to your Telus WiFi connection. However, this method can only be used on your PC only.

Contact your ISP.

If the above methods don’t help you, then there is something wrong with your Telus WiFi connection. You should contact your ISP or visit Telus support from here.

Frequently Asked Questions (FAQs)

How can I troubleshoot connectivity issues with my Telus internet and WiFi?

  • Restart your router and modem: This can often resolve connectivity issues.
  • Check your cables: Make sure all cables are securely connected to your modem and router.
  • Check the status of your account: Log in to your Telus account to make sure there are no outages or issues with your service.
  • Check for interference: Make sure there are no devices or appliances in the area that could be causing interference with your WiFi signal, such as microwaves or cordless phones.
  • Update your router’s firmware: Outdated firmware can cause connectivity issues.
  • Confirm the wifi network you are trying to connect to is the correct one.

Why am I experiencing slow internet speeds with my Telus service?

  • Check your connection: Make sure you are connected to the correct network and that your signal strength is strong.
  • Check for outages: Log in to your Telus account to check for any outages or issues with the service in your area.
  • Check your device: Make sure your device is not running any resource-intensive programs that could be causing the slow speeds.
  • Restart your router and modem: Sometimes a simple restart can help improve speeds.
  • Check for interference: Make sure there are no devices or appliances in the area that could be causing interference with your WiFi signal, such as microwaves or cordless phones.
  • Check your subscription package: check your internet package speed level with Telus and see if it meets your needs or if you need to upgrade

How can I improve the WiFi signal strength in my home?

  • Move your router to a central location: The closer the router is to the devices that will be connected to it, the stronger the signal will be.
  • Reduce interference: Make sure there are no devices or appliances in the area that could be causing interference with your WiFi signal, such as microwaves or cordless phones.
  • Check the placement of your router: Placing your router in an open area, away from walls and other obstacles can help improve signal strength.
  • Use a WiFi extender or booster: These devices can help extend the range of your WiFi signal, making it stronger in areas of your home that are far from the router.
  • Change the channel: Sometimes changing the wireless channel can help improve signal strength.

How can I secure my Telus WiFi network?

  • Change the default login credentials: Make sure to change the default username and password that came with your router, to prevent unauthorized access.
  • Use a strong password: Use a password that is difficult to guess, such as a combination of letters, numbers, and special characters.
  • Enable WPA3 encryption: This is the latest and most secure form of WiFi encryption, and it is recommended to use it for better security.
  • Turn off the WPS feature: This feature makes it easier for people to connect to your network, but it can also make your network more vulnerable to attacks.
  • Use a firewall: Router-based firewalls can help protect your network from unauthorized access and hacking attempts.


So this is all you need to know regarding how to fix and troubleshoot Telus Internet WiFi Not Working issue on your android, iPhone, PC, Smart TV, or any other device. If you do have any queries related to Telus, feel free to ask us via below comment section.

Leave a Comment

close