10 Ways to Fix YouTube Not Working or Crashing on PS5?

Does your PS5 can’t run the YouTube app or you are seeing a black screen while opening it, then here are some methods to Fix YouTube Not Working or Crashing on your PS5.

PS5 YouTube Not Working.

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Sony PlayStation is adding more features day by day to make their consoles more familiar and attractive. Now YouTube has also added its support to PlayStation and you can install it from the PlayStation store.

You can watch your subscribed channels, search content, and you can upload your own too. The best thing is that you can use your smartphone as a remote to navigate PS5 YouTube.

However, you can easily download and install the YouTube app on your PS5 from the PlayStation Store.

  1. Go to the PlayStation store.
  2. Search for YouTube.
  3. Select Download.
  4. YouTube will be installed shortly on your PS5 console.

On the other hand, many users are facing while opening the YouTube app on their PS5 console. Users are claiming that YouTube is not working or crashing on their PlayStation console. When they run the YouTube app, they see a black screen, and no contents are visible.

If your PS5 console is also unable to play the YouTube app, then don’t worry. This guide will help you to fix YouTube Not Working or Crashing issue on PS5.

How to Fix YouTube Not Working or Crashing on PS5?

Before moving to the solution, let me clarify one thing is that YouTube is not solely made for PS5 or other consoles. It works fine on Smartphones and PC and some copyright laws can create such types of errors for YouTube on PS5.

So it is recommended that you should use YouTube on your phone on PC. But if you want to fix PS5 Youtube not working on your console, then follow the below methods to fix this.

1. Turn the HDCP ‘ON’

HDCP stands for High-bandwidth Digital Copyright Protection that helps digital platforms to protect their copyrighted data from recording it.

It means that you can’t access entertainment apps such as Netflix, Amazon Prime, Disney Plus, and YouTube without enabling HDPC.

YouTube also falls into it and you will have to enable HDPC to fix YouTube Not Working or Crashing on PS5.

You can enable HDPC on your PlayStation 5 by following the below steps.

  1. Open PS5 Settings.
  2. Navigate to System.
  3. Toggle the tun-on button to Enable HDPC.

Now you will be able to open YouTube on your PS5 without any error.

2. Restart Your PS5.

If your PS5 YouTube is still getting errors while opening the app, then you should restart your PS5. Many network and connectivity errors are fixed by a simple reboot of your device.

So it is recommended that you should Restart your PS5 and controller as well to fix the YouTube crashing errors.

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Click the “Power button” and there you can see the “Restart PS5” option. Tap the Restart button and your PS5 will be restarted shortly.

You can reset your PS5 controller by pushing and holding the button on the back of the controller for approx 5 seconds.

After restarting your PS5 console, open the YouTube app and you can see that it is working fine and streaming content.

3. Update the System software.

An outdated version of your PS5 system software might encounter a YouTube app crashing or not working error. Also, Many users have fixed the PS5 YouTube issues by updating the PS5 system software.

How to update your PS5?

  1. Go to Settings System > System Software > System Software Update and Settings > Update System Software.
  2. Tap Update Using Internet.

4. Check your Internet Connection.

As you know that YouTube needs an active internet connection to stream content and videos. An unstable internet connection might crash YouTube on your PS5 and you can’t run it properly.

So make sure that your internet connection is working fine or you can connect to any other WiFi network and check if your PS5 is able to run the YouTube app.

Perform a power cycle on your WI-Fi router or modem. First, turn off your router and unplug the power cable. Wait for approx 60 seconds, then plug back the cable and turn the power button of the router.

Tip: If it didn’t solve your problem, then use a wired (ethernet) connection or you are using it already, then switch to WiFi.

5. Open TCP Ports and set up a Static IP Address.

If your PS5 is still unable to run the YouTube app, then you should open these ports. TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479,49152~65535.

  1. Go to your PS5 Settings and tap on Network.
  2. Select View Connection Status.
  3. Now there you will see your IP Address and MAC address of your PlayStation 5. Write down both as you will need these later.
  4. Now login to your router in your browser and go to the Port Forwarding section.
  5. Assign the IP address to your PS5 console from the data you’ve noted down.
  6. Open TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479,49152~65535.
  7. After changing, reboot your router and your PS5 too. Connect to the internet and check if the error is fixed or not.

If you are unable to do so, please contact your internet service provider to change these settings.

6. Change DNS settings.

PS5 YouTube error can be fixed by changing DNS settings temporarily. Go to the network settings of your PS5 and configure your network settings with the number of the public DNS that is free and open to the public by companies or organizations

7. Check for maintenance.

PS5

Probably, you are seeing a black screen while running the YouTube app because there is any maintenance going on or any server failure. Check the PSN status page from here and check for any server error or maintenance going on.

8. Re-install the YouTube app.

If nothing is working for you, then you should uninstall and reinstall the YouTube app on your PS5 console.

Maybe the saved files of YouTube have been corrupted and encountering such type errors. This can only be fixed by a fresh installation of the YouTube app.

Highlight the YouTube app and press the Options button on your controller. Select Delete to uninstall the YouTube app.

Once you delete the YouTube app from your PS5 console, Restart your PlayStation console. Now install the YouTube app again from the PlayStation Store and now you can run this app without getting any errors.

9. Delete the saved data on App storage and cloud storage.

Last but not least, If any of the above methods are not working for you Fix YouTube Not Working or Crashing on PS5. Then only deleting saved data on your App and cloud storage can fix this error.

Go to Settings > Storage > Games and AppsSelect Delete Content. Select the data you want to get rid of and select Delete.

Make sure to delete the saved data from your cloud storage as well to get rid of all errors from your PS5 gaming console.

10. Contact PlayStation customer support.

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If nothing worked for you then maybe there is probably temporary line congestion. You can wait for some time or you can contact the customer support of PlayStation either they have any solution for that or they may replace your PS5. Visit the PlayStation Contact support from here.

Final Words: PS5 YouTube Not Working or Crashing.

So this was all we know about how to fix YouTube Not Working or Crashing on PS5.

However, YouTube is not solely made for PlayStation platforms, you can enjoy it on your smartphone or PC too. Still, we have added the 10 best ways to deal with crashing or not working the YouTube app on your PlayStation 5.

I hope you liked this article and if you have any queries regarding this, feel free to ask us via below comment section.

Click here for more PS5 guides and errors.

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