Fidelity provides the best investment plans such as Retirement Plans, Wealth Management Services, Trading services, etc. You can buy their trading services from their official website or mobile app. But many users reported that they are getting Fidelity Error OD0001 while processing their orders.
When a user tries to check out from the Fidelity website, it says “Your order could not be processed at this time. Please try after some time.” However, if you are also seeing this Fidelity OD0001 error code, then you are at the right place.
How to Fix Fidelity Error OD0001?
OD0001 error refers to server outages or maintenance services. However, the developers of Fidelity have confirmed that the OD0001 error has been fixed from their end. But a lot of users are still getting this error. Here, I will show you how to fix the Fidelity Error code OD0001.
1. Clear your Browser cache.
Maybe you are getting an OD0001 error on Fidelity because of your browser cache. Your browser might have stored the outdated cache and as a result, you are seeing this error while making transactions.
To delete your browsing data, cache, and cookies:
- Go to your Browser’s Settings.
- Click on Security and Privacy.
- Clear browsing data, cache, and cookies from there.
2. Clear the cache and data of the Fidelity app.
If you are using the Fidelity app on your smartphone, you should delete the cache and data of the app to fix the Fidelity Error code OD0001.
Follow the below steps to clear the data and cache of the Fidelity App.
On Android:
- Open Settings of your phone and go to “Apps“.
- Now tap on “Installed apps” where all your apps are installed on your phone.
- Then look for the Fidelity app and click on that.
- Now Tap on Internal Storage and then clear data and cache.’
On iOS:
- Go to the Settings of your Apple device.
- Click on your “Apple ID Profile” tab and select “Manage Storage” from the i-cloud sub-menu.
- Scroll down below and find the Fidelity app.
- Now disable and delete the data of the app.
Once you delete the cache and data of the Fidelity App, make a fresh restart to your device. Now login to the Fidelity app using your username and password.
Initiate a transaction and check if the “Your order could not be processed at this time. Please try after some time” has been fixed or not.
3. Try another browser.
If the error is still appearing on your screen, then maybe your browser is still loading the cached version. You should opt for a different browser, i.e. if you are using Chrome, then try Mozilla Firefox or Microsoft Edge.
You can also try to complete your transaction in the Incognito tab, as it doesn’t load any cached pages.
4. Try after some time.
Last but not the least, if nothing is working for you to fix the Fidelity Error code OD0001, then you should wait for some time. Maybe the devs are working on the website or the services are under maintenance.
You can complete the transaction after 10 minutes or you should keep trying after every 10 minutes. Also, make sure that your Internet connection is active and that’s not creating any errors.
So this was all we know about how to Fix the Fidelity Error OD0001. By following the above steps, you will be able to remedy this error from the Fidelity website and mobile app.
However, If you have any queries regarding this, feel free to ask us via below comment section. If this article helped you then make sure to share it with your friends.